Service Technician

CLAY’S CLIMATE CONTROL 

JOB DESCRIPTION 

Job Title: Service Technician  

Basic Function:  

The basic function of the service technician is to troubleshoot, diagnose, maintain and repair residential and commercial HVAC systems.The Service Technician is responsible for performing those operations as assigned to him/her by the Service Manager or Dispatcher.He/She is responsible for maintaining the quality of his/her work up to acceptable company standards and for representing the company in a manner that promotes good relations.

Essential duties:

Diagnose, maintain, and repair equipment properly the first time he/she is at a customer’s location

Be neat and clean at all times and keeping his/her truck and equipment the same

Attend all training classes and training seminars to keep his/her expertise upgraded in his/her field

Adhering to proper procedures in the use of paperwork (work order, return material tags, etc.)

Take direction regarding scheduling from dispatcher

Keeping the Dispatcher informed at all times as to “where he/she is”, “where he’s/she's been”, and “where he/she is going”

Fill out service tickets for maintenance and service work while on the job 

Collect payment for services rendered where required

Follow through on job problems

Keep abreast of all company sales promotions and pricing

Turn in all paperwork to office making sure it is filled out completely and accurately in the field

Responsible for having all minimum required stock on truck at all times

Recommend/sell equipment, service agreements, and accessories when it is requested by the customer or is in the best interest of the customer to do so

Other tasks as requested by the service manager, operations manager, or CEO

Qualifications:  

• EPA Certification 
• NATE certified or be working towards NATE certification 
• Ability to represent CLAY’S CLIMATE CONTROL in a professional manner with customers, vendors, staff and the general public 
• Work well under pressure 
• Must have valid drivers’ license and a good driving record  
• Must have all required tools   
• Ability to handle difficult customer/diagnostic issues 
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events 
• Good communicator – works well with different customers and office personnel personality styles     

Working Conditions: 

This position works in the field. Is exposed to driving hazards. Adherence to Safety Policy and Driving Safety Policy is vital.     

Physical Demands: 

The physical demands for this position are heavy. Must be able to lift/carry up to 50 lbs.     

Mental Requirements: 

Self motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effectively. 

Internal Relationships: 

Communicates and interacts with employees on all levels in the office. Sets an example for employees in the company.    

External Relationships 

The title will have high level of contact with customers and vendors, and will be required to maintain professional communication and appearance at all times during work hours.