Installation Technician

CLAY’S CLIMATE CONTROL 

JOB DESCRIPTION 

Job Title: Installation Technician 

Basic Function:  

The basic function of the installation technician (mechanic) is to properly install residential/commercial HVAC equipment assigned to him/her by the Installation Manager. He/She is responsible for maintaining the quality of his/her work up to acceptable company standards and for representing the company in a manner that promotes good relations. 

Essential duties: 

Install equipment properly the first time he/she is at a customer’s location 

Be neat and clean at all times and keeping his/her truck and equipment the same 

Attend all training classes and training seminars to keep his/her expertise upgraded in his/her field 

Adhering to proper procedures in the use of paperwork (work order, return material tags, etc.) 

Take direction regarding scheduling from installation manager 

Keeping the Installation Manager informed at all times as to “where he/she is”, “where he’s/she's been”, and “where he/she is going” 

Follow through on job problems 

Turn in all paperwork to office making sure it is filled out completely and accurately in the field 

Responsible for having all minimum required stock on truck at all times 

Other tasks as requested by the Operations Manager or CEO 

Supervise and assign job duties to helper as appropriate 

Qualifications:  

• Good mechanical ability 
• Gastite & EPA certification or be working towards NATE certification 
• Ability to represent CLAY’S CLIMATE CONTROL in a professional manner with customers, vendors, staff and the general public 
• Must have required tools 
• Work well under pressure 
• Must have valid drivers’ license and a good driving record   
• Ability to handle difficult customer issues 
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events 
• Good communicator – works well with different customers and office personnel personality styles 
• Ability to direct and train helpers     

Working Conditions: 

This position works in the field. Is exposed to driving hazards. Adherence to Safety Policy and Driving Safety Policy is vital.     

Physical Demands: 

The physical demands for this position are heavy. Must be able to lift/carry up to 50 lbs.     

Mental Requirements: 

Self motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effectively. 

Internal Relationships: 

Communicates and interacts with employees on all levels in the office. Sets an example for employees in the company.    

External Relationships 

The title will have high level of contact with customers and vendors, and will be required to maintain professional communication and appearance at all times during work hours.