RN Supervisor- General Surgery

The RN Supervisor is   responsible for supporting the Patient Care Manager/Director of Operations in   the clinical and administrative duties of the clinic and providing leadership   through collaboration with the healthcare team and maintaining standards of   professional nursing practice in the clinical setting. This position will   participate in organizational and unit-based quality improvement activities   and provide input on standards of care to maintain quality patient outcomes.   Will also maintain the clinical competencies needed to provide direct patient   care when the need arises.

Provides support in the delivery of   quality clinical care. Works closely with healthcare team and physician to   assure triage, telephone assessments, home therapies and patient visits are consistent   with established guidelines and followed by the healthcare team.

Takes a lead role in assisting the   clinical team to meet/exceed goals.

Has accountability and supervision of   all registered nurses and other healthcare providers who delivery nursing   care.

Utilizes information to implement   process changes and staff education.

Involved in the budget formulation   process and quality outcomes.

Holds clinical staff accountable to   Carle rooming standards.

Ensures the timely management of EMR   tasks, overdue orders, test result follow-up and other patient follow-up.

Demonstrates appropriate action and   takes a lead role in emergency situations. Assures timely response to   emergency calls by staff.

Collaborates with the manager/director   and physician leadership to maintain an environment that is patient centered   as evidenced by the availability of open access; including but not limited to   the following: same day appointments, future appointments made, referrals   made within the group, adherence to test result reporting guidelines,   positive patient comments, and meeting/exceeding goals.

Monitors data on a monthly basis,   reviews with clinical staff, and physicians and jointly develops improvement   plans in concert with the site leadership to meet/exceed established patient   satisfaction targets.

Ensures adequate clinical staffing at   all times by developing schedules, assignments and modifying as necessary.

Responsible for professional   development of nurses.

Evaluates service levels and   operational procedures such as wait-times, message management and appointment   availability. Engages staff in resolution and identifies issues.

Responsible for various personnel   actions including but not limited to recruitment and retention, performance   appraisals, disciplinary actions, and promotions; make work assignments and   review and edit work of direct reports. Ensures staff members are adequately   trained and are competent to perform all required job tasks.

Helps plan for, organize and lead the   delivery of nursing care for the designated patient care area.

Actively rounds on patients,   team members and physicians and ensures that the team has the necessary resources   and tools to be successful.

Actively participates and/or   leads team huddles.

Assists Patient Care   Manager/Director with building the General Surgery Bariatric service line.

Assists with direct patient   care, nursing in-basket, prescription refills, and surgery scheduling as   necessary.

Assist with   pre-authorizations for medications, surgeries, and procedures as necessary.