Cisco Voice Technician

Cisco Voice Technician - General Dynamics Information Technology - McChord AFB, WA

GDIT is hiring Network Administrator who Provides Tier II Network Support. Works closely with the Network Engineer at the SIL to implement enterprise network designs and solutions, installs, configures, operates, and maintains a variety of network equipment and architectures.

Mostly packetized environments, focused on enterprise wide end to end systems (i.e. Network analysis and design, system integration, troubleshooting, testing, scripting, TCP/IPv4/6, Ethernet, ISDN/BRI/PRI, commercial SATCOM, and various other communications and network protocols, VLANs, VPN, data encryption, network management, information systems/network security, routers, switches, TCP accelerators, VoIP devices, Voice Exchange Appliances, firewalls, Windows and Linux/Unix servers, virtualized environments (VMWare), backup principle and various storage architectures and principles, premise wire and cable plant (especially with regard to TEMPEST/separation techniques and requirements), IA,DR etc.) and related ancillary systems/services.

Responsibilities:

• Responsible for implementation and technical support of Cisco Unified Communications related technologies
• Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
• Conducts technical assessments and develops solutions to complex problems
• Uses vendor tooling to diagnose root causes of voice related issues
• Write technical documentation on voice systems and projects
• Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
• Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
• Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
• Perform other Voice technology-related duties as assigned

Experience/Skills:

• 3+ years as a Cisco Voice Engineer
• Experience with Cisco UCM, SBCs, Call Manager Express, voice gateways
• Experience in modern and legacy voice protocols
• Manage multi-site dial plans and call routing
• Ability to understand network traffic flow in complex networks
• Network diagraming and documentation (Visio)
• Writes well formatted technical instructions
• VMWare Network Virtualization
• Routing/Switching
• Great interpersonal skills

Education:

• BA/BS

Certifications:

• IAT II certification required
• Cisco CCNA

Clearance:

• A Secret clearance is required to be considered for the position.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems

Travel Required
None

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.