Systems Administrator Senior

Systems Administrator Senior - General Dynamics Information Technology - Bossier City, LA

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter.

HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACT:

• Investigate service disruptions and customer reported incidents involving ACD and Conversational AI platforms.
• Engage with customers to develop and implement solutions to desired program configuration changes in the inContact platform
• Generate and maintain internal documentation as required.
• Perform advanced troubleshooting efforts including, but not limited, to Studio and other third-party integrations.
• Contribute a highly collaborative environment that values speed and quality and perform feature development within sprints to support the high company standards.

WHAT YOU'LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree, 3+ years of relevant experience.
• Experience with or knowledge of NICE CXone Platform and ServiceNow
• Strong organization and time management skills while working in a rapid software development environment.
• Must be able to identify and learn new technologies quickly
• US Citizenship Required
• Ability to obtain Secret clearance

Preferred Qualifications:

• 2+ years of experience with NICE CXone platform

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
3 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.