Collateral Monitoring Specialist I

Collateral Monitoring Specialist I - First Citizens Bank - Portsmouth, NH

This position provides support to the Equipment Finance Collateral Monitoring Team. The Collateral Monitoring Team is responsible for ensuring that all assets are properly secured for the duration of the term. This position is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions for the Bank.

Business Proficiency - Develops a basic understanding of the diverse business lines that are supported by the Equipment Finance Collateral Monitoring Team.

Service & Support - This position will support the lien securitization efforts including but not limited to inbound outbound calls to both Customers and Sellers and Identifies opportunities for process improvement and may participate in the implementation of those ideas.

Reporting - Assists in gathering specific data points information for the purpose of producing weekly and monthly reports.

Compliance - Complies with all applicable federal, state, local and bank rules and regulations.

Basic Qualifications:

• High School Diploma/GED and 1 year of experience in Customer Service

Required Skills:

• Attention to detail
• Knowledge of Word and Excel
• Problem solving and analytical skills
• Excellent time management skills and proven ability to hit deadlines
• Ability to thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across all departments.

Preferred Qualifications:

• Experience in documentation, customer service and/or collections

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.