Front Office Coordinator - 718018 - Christus Health - Alamogordo, NM
Description
- Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
- Maintains required core competencies.
- Complies with set Policies and Procedures (i. e. name tag, dress code, parking, smoking, etc.)
- Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
- Schedule patient appointments.
- Liaison between medical professionals and patients.
- Answer telephone calls in a professional and courteous manner with minimum rings.
- Route phone calls and handle enquires efficiently and courtesy.
- Receive and convey message in writing and verbally.
- Receive requests for recur medication.
- Welcome patients and visitors in a polite and courteous manner.
- Monitor patient flow in treatment room.
- Answer non-medical questions for patients.
- Organize and manage patient records and date efficiently using computer software.
- Monitor and maintain supplies and forms.
- Maintain supply of snacks, juices and paper items for food consumption.
- Coordinate provider appointments and clinic/study room availability.
- Optimize patient satisfaction by scheduling service delivery within their preferences.
- File and fax documents
- Protect patients’ rights by maintaining confidentiality of information.
- Comfort patients by anticipating their anxieties and respecting their grief process.
- Register and schedule appointments.
- Contribute equitably in the maintenance of cleanliness of the practice/facility.
- Contribute of team effort by accomplishing related tasks as needed.
- Clean equipment, chairs and change bed lines as needed to assist clinical staff.
- Help to ensure the safety of patients by assisting with transfers and restroom as needed.
- Help patients in distress by responding to emergencies.
- Perform other duties as required.
Requirements
Education
Required:
High School
Licenses & Certifications
Preferred:
C-Heartsaver
