Assistant General Manager - Devils Backbone Backyard Brewpub
Anheuser-Busch
Charlottesville, Va, United States
Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
SALARY: $46,000 - $58,000 per year + quarterly bonus potential
WORK LOCATION: Devils Backbone – Backyard Brewpub - Charlottesville, VA
JOB SUMMARY: The Assistant General Manager (AGM) will focus on the coordination and oversight of the day-to-day operations, overseeing staff, floor managers and supervisors. Where the General Manager (GM) is accountable for broad oversight and performance, the AGM is accountable for tactical execution. The AGM is responsible for the following: performance management, food quality in collaboration with the sous chef/kitchen manager, executing events & promotions on-site, customer satisfaction/experience, loyalty programs & marketing initiatives, and cleanliness/sanitation. This position requires the ability to lead and manage a large staff effectively and efficiently in a fast-paced restaurant/pub environment.
JOB RESPONSIBILITIES:
Provides consistent, perfected product and customer service and manages operations with passion, integrity, and knowledge and continually improves proficiency, knowledge, and morale of all employees.
Directly manages all front of house employees and operations through constructive feedback, quarterly reviews, & performance management.
Assists in the hiring, supervision, development and, when necessary, termination of employees in consultation with human resources.
Fully understands and adheres to all federal, state, and local regulations pertaining to health and safety.
Work in collaboration with Sous Chef/Kitchen Manager on quality of food and menu execution oversight.
Manages schedule and leave requests for FOH.
Ensure payroll is correctly completed bi-weekly & completes PTO tracker for FOH.
Control cash and other receipts by abiding to all company policies and procedures.
Manage/delegate all inventories for FOH.
Manage all vendor relations, including wholesalers, maintenance vendors, musicians, etc.
Manage all relevant paperwork in a timely manner: permits, licenses, reports, forms, invoices, etc.
Develop & execute weekly/monthly/quarterly programs or events, including but not limited to: booking music, trivia, bingo, college nights, karaoke, game days, commercial events, etc.
Coordinate & execute private events
Ensures that guests feel welcomed upon arrival and throughout experience.
Quickly responds to guests’ feedback and complaints.
Oversees the property’s environment and maintenance needs through completion.
Collaborate with the Marketing team for pub promotions, social media activity, and ownership of Loyalty Programs.
Make sure that employees are properly trained so that cleanliness, safety and sanitation standards are consistently achieved.
JOB QUALIFICATIONS:
High school diploma or equivalent required
Bachelor’s degree preferred, but not required.
At least 2 years’ experience in a supervisory/management role directly managing people and at least 4 years' experience of food & beverage, restaurant and/or hospitality.
Virginia Driver’s License
Conducts work in a standing (more than half of one shift; 5-6-hours) and sitting position; job requires frequent standing, walking, bending, stooping and light lifting.
Requires frequent operations of a variety of office machines.
Requires use of some machinery and company vehicles.
SKILLS & ABILITIES:
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems.
Strong leadership skills and an ability to take initiative and delegate.
Ability to manage people in a high-stress, fast-paced, ever changing working environment.
Excellent communication skills, including the ability to deal tactfully with difficult customers and cooperate with other internal departments.
Basic to Intermediate level proficiency in office-related software.
Strong interpersonal and problem-solving abilities
BENEFITS:
Competitive salary
Flexible paid time off
Medical, dental & vision insurance available immediately
Employer paid short term disability
401K up to 6% match
Generous parental leave options
Uniforms & PPE provided, based on position
Safety shoes allowance, based on position
Learning & development opportunities
Employee discounts at restaurant locations
Employee discounts on merchandise
BEER!
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