Manager, Knowledge Management

Manager, Knowledge Management - ADP - Montreal, QC

ADP is hiring a Manager, Knowledge Management

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 

Well, this may be the role for you. Ready to make your mark?

To thrive in this role, you must be:

• Self-motivated/takes initiative and proven ability to work independently or in a team.
• Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
• Superior interpersonal and follow-up skills.
• Comfortable facing challenges and leading initiatives for positive change.
• Supportive of ADP's vision by demonstrating professionalism and maintaining confidentiality.

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A little about ADP:

Ready to #MakeYourMark?  Apply now!  

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do:

• Establish and operationalize ADP Canada Knowledge Management strategic plan.
• Oversee and govern KM Canada content taxonomy and metadata schema construction, incorporation into content management system(s), application to KM content, and ongoing maintenance.
• Act as lead editor/structural reviewer for Canada KM content, applying structured authoring and minimalist writing principles and ensuring DITA/XML elements are effectively utilized in the creation of new and refactoring of existing KM content.
• Collaborate with other ADP Canada content producers to ensure ADP Canada associates receive the right knowledge at the right time.
• Assess KM requirements for new ADP projects/product releases.
• Act as lead KM consultant on complex KM projects.
• Perform all management duties for KM team members.
• Delegate project activities to appropriate KM team member(s).
• Foster positive working relationships with global content management teams, leaders, and decision makers to ensure KM Canada initiatives align with corporate vision.

TO SUCCEED IN THIS ROLE: Requirements

• Highly knowledgeable of, and practical experience in, knowledge/information management: codification, classification, content lifecycle management, database design and principles, information architecture, basic programming principles, workflow modeling, authoring, and e-publishing.
• Proven ability to prioritize projects based on business needs and to lead projects.
• Proven ability to facilitate discussions and activities necessary to define and capture complex processes/procedures.
• Superior relationship building and collaboration skills.
• Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
• Superior verbal and written communication & presentation skills.
• Working understanding of DITA/XML and relevant tools (IXIASoft, Oxygen XML editor).
• Detailed understanding of, and proven ability to apply, structured authoring and minimalist writing principles.

Education:

Required

• University or college undergraduate degree.

Preferred

• Master of Information Management; Master of Library and Information Studies

Bonus points for these:

• Experience implementing new software/tools.
• Knowledge of ADP Business tools: Workforce Now, Siebel, LUMIN, ADPworks, SharePoint.
• Bilingual (French and English) is considered an asset.

What are you waiting for?Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.